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Why our dress is much cheaper than market price?
What is the delivery time for orders?
Can i choose rush order service?
What is the return policy?
Can I have a gown made to my measurement?


Why our dress is much cheaper than market price?
We manage our business with lower overhead than a retail store or a company. We needn't employ many different departments, and needn't pay the much fees for advertising, renting a store, asking other team for alteration etc.We are the largest professional wedding factory in our city, and our clients can order dress from our factory directly. Since we do not have to accommodate for these costs, we can pass the savings onto our customers.

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What is the delivery time for orders?
Normally it takes 20-25 days for Standard size or Custom orders. Delivery time: EMS : about 5-7 days TNT/DHL :about 2-5 days

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Can i choose rush order service?
The rush order policy just available for dresses in our website) is as follow: 1. 7-day rush order, which means 7 days time to finish, and shipping time 2-5 days, extra fee is $ 50 2.14-day rush order, which means 14 days time to finish, and shipping time 2-5 days, extra fee is $ 30

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What is the return policy?
We realize that it is difficult to purchase a wedding dress over the Internet, and we really want you to be happy with your purchase. Please contact us firstly when there is a problem with items you received.Please contact us firstly before sending items back to us,and we don't accept returns without contacting us. We accept all returns in perfect, brand new condition (no smoke scents, no makeup stains, no alterations). Dress(es) must be sent back within 3 days from the receipt day. For exchanges, the clients pay all shipping cost. For returns, A 30 % restocking fee will be charged on all returns.

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Can I have a gown made to my measurement?
we can make dresses for you according to your measurements. We can make the dress in your size without extra fee if your size is between size 4 and size 22. Extra EUR 50 should be charged for UK size 24-28.

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Last Updated: 2 Jan 2013 20:32:39 PST home  |  about  |  terms  |  contact
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